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Cancellation and Refund Policy

This text is translated for information purposes; the legally binding version is the Turkish original.

Cancellation and refund processes for HMS Spa subscriptions work as described below. These terms form an integral part of the Distance Sales Agreement.

1. Free trial

You can try the service free of charge for 14 days before purchasing. No credit card details are requested for the trial and no automatic charge is made when it ends.

2. Cancelling a subscription

Monthly plans carry no commitment; you may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — your access continues until then and no renewal fee is charged.

3. How to request cancellation

You can send your cancellation request to [email protected] or submit it from the subscription screen inside the dashboard. Including the following details speeds up the process:

  • Business name and the e-mail address registered to your account
  • Subscription plan and invoice number
  • Reason for cancellation (optional)

4. Refund conditions

Although there is no statutory right of withdrawal for services performed instantly in electronic form, customers moving to a paid subscription for the first time receive a full refund if they request it within 14 days of payment. Having used the service during that period does not affect this right. After the 14-day window and on renewal periods, a pro-rata refund for the unused period is issued only where the service could not be provided.

5. Yearly plans

For yearly plans, requests made within the first 14 days receive a full refund. For cancellations after that period the amount paid remains valid until the end of the term; no refund is issued for the remaining months, and the subscription is not renewed at the end of the term.

6. Refund period and method

Approved refunds are returned within 14 days of receiving the request, using the original payment method and to the same card. Depending on your bank, card refunds may take 2-10 business days to appear on your statement; this period is outside HMS Spa's control. No deduction is made from the refunded amount.

7. Contact

For questions about cancellation and refunds you can reach us at [email protected] or on +90 850 885 00 07.

Last updated: 30.07.2026